Privacy Policy

We collect only what is needed to run the platform and give you access to what you purchased.

• Account details — name, email, and a securely hashed password.
• Purchase records — which courses, pathways or membership you hold, and payment status. Card numbers are handled by our payment processor and never stored by us.
• Learning activity — which lessons you have opened and which resources you downloaded, so your progress is saved.
• What you save — the articles, quotes, scripts and resources you keep in your Living Room, and the boards you organise them into. These are private to you.
• Anything you write into Thrive — Care Plan answers, family notes, routines, meetings, goals and journal entries. These are private to your account.
• Thrive Guide conversations — kept so you can return to them and so we can monitor safety guardrails.
• Basic technical data — device and browser information, page views and download records, used for security, fraud prevention and understanding which resources help.

We use your information to give you access to your courses, save your progress, send essential account and purchase emails, answer support questions, and improve lesson quality.

We do not sell your personal information, and we do not share it with advertisers.

Accounts are held by adults. Teen-facing material, including the Mental Health First Aid companion, is intended to be used with parental awareness. We do not knowingly create accounts for children under 13.

Please do not enter your child's full name, school, or clinical details into Thrive Guide. General descriptions are enough for it to help.

Thrive Guide messages are processed by our secure provider to generate responses. Conversations are reviewed only where our safety systems flag potential risk, or where you ask us to look at a conversation for support purposes.

Crisis language triggers automatic display of local crisis resources. This is a safety feature, not clinical monitoring, and it does not alert emergency services on your behalf.

We rely on a small number of providers to operate: hosting and database infrastructure, a payment processor, an email provider, and a language model provider. Each receives only the data needed for its function and is bound by its own confidentiality obligations.

We use essential cookies to keep you signed in and to remember preferences. We do not use advertising or cross-site tracking cookies.

Account, purchase and progress data are kept while your account is open, and purchase records are kept afterwards where required for accounting. Thrive Guide conversations can be deleted by you at any time from your dashboard.

You can download a copy of everything we hold, and you can close your account yourself, at any time, from Account settings — no email required. Closing your account cancels any active membership, deletes your saved items, boards, plans, family notes and progress, and removes your login.

You can also email info@thrivefamily.co to request a copy of your data or ask us to correct it, and we will respond within 30 days.

Deleting your account removes your access to purchased courses, and because all sales are final this cannot be reversed or refunded.

Data is transmitted over encrypted connections and stored with row-level access controls so your records are only reachable by your account. No online service can promise absolute security, so please use a strong, unique password.

If this policy changes materially we will note the update date here and, for significant changes, email account holders. Questions can be sent to info@thrivefamily.co.