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An eleven-year-old boy wearing a gaming headset at a desk in a family living room, screen glow on his face, a parent out of focus behind

Who Is Your Child Talking To?

The voices in the headset are not all classmates. A calm, non-alarmist guide to online contact and grooming.

Written by Sian Trombley · BEd, MACP, CCC

Clinically reviewedLast reviewed 1 August 2026
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He told you it was a friend from school. He has been playing with him most evenings for a month. Then you mention it at the school gate and discover that nobody at school has ever heard of him.

Where contact actually starts

Not on dark corners of the internet. In ordinary games with voice chat, in comment sections, in the friend-suggestion mechanics of mainstream apps. The initial contact is almost always pleasant, generous and unremarkable — someone helpful, someone funny, someone who gives your child items in a game.

The warning signs

  • Moving the conversation to a different app, especially one that deletes messages.
  • Gifts: game currency, skins, top-ups, or offers to buy something real.
  • Excessive flattery, or heavy sympathy about how nobody else understands them.
  • 'Don't tell your parents, they'll take it the wrong way.'
  • Late-night contact, or your child becoming secretive about their screen.
  • Asking about who else is home, or when parents are out.
  • Any request for photographs, video, or use of a camera.

Rules that work better than bans

  1. 01
    Real names, real faces

    Voice chat only with people they know offline. It is a clear, enforceable line, and it covers most of the risk.

  2. 02
    Public rooms, public spaces

    Devices used in shared rooms up to at least twelve; overnight charging outside bedrooms for everyone.

  3. 03
    The no-blame guarantee

    Explicitly stated and honoured. This is your most valuable safeguarding tool, and it is free.

  4. 04
    No new apps without a conversation

    Not permission-as-power, but a two-minute discussion of who is on it and how messaging works.

  5. 05
    Know the report button

    Show them how to report and block in the games they actually play, tonight.

The balance

It is worth saying plainly: most online friendships are exactly what they appear to be, and for many young people — particularly those who struggle socially in person — they are genuinely valuable. The aim is not suspicion of every headset. It is a household where a strange message gets reported at the dinner table the same evening.

Children do not need a perfect parent. They need a predictable one who returns after hard moments.

Sian Trombley, Canadian Certified Counsellor

What you can try this week

Step 01

Ask who, not what

'Who were you playing with?' every few days, casually, as a normal question rather than an investigation.

Step 02

Agree the no-blame rule out loud

'If anyone online is strange with you, you will never be in trouble for telling me.' Repeat it until it is boring.

Step 03

Get devices out of bedrooms overnight

Almost all escalation happens late at night behind a closed door. This one change removes most of the window.

Key takeaways
  • Most contact begins in games, not in obviously risky places.
  • Grooming escalates gradually: friendliness, then secrecy, then isolation.
  • The single biggest protective factor is a child who expects help, not punishment.
  • Rules should be about behaviour, not about which app is banned this month.
  • Move devices out of bedrooms before you tighten any settings.
Reflection
  1. Does my child know a real name and a real face for everyone they play with?

  2. What would happen in this house if they told me something worrying?

  3. Am I relying on controls instead of conversation?

Printable resources

Recommended Thrive courses

Sian Trombley, BEd, MACP, CCC
Written by

Sian Trombley

Canadian Certified Counsellor · Founder of Thrive Family Co.

About Sian

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